Most issues below are a quick fix — find yours and you’ll likely be back up and running in minutes. And if it turns out your tool can’t be fixed? You’re covered. We stand behind every ProTuff tool with our 490 Promise — filing a claim takes about a minute, and a replacement is on the way. No hoops, no hassle.

Attaching the Handle to Your New Pool Pole

Check the video below for detailed instructions for attaching your handle correctly. But, in short, the things to know are:

1. Remove the red protective sleeve from the metal threads on the handle
2. Begin screwing the handle into the end of the pole
3. Retract the spring loaded “tab” that will lock the handle in place
4. Make sure that the handle makes contact BEFORE you release the tab
5. Screw the handle on a bit further till the tab snaps into a slot
6. Make sure there’s no “gap” between the handle and the pole

Extension, Retraction & Other Problems

 

There are a number of reasons that you could experience troubles with your pole. The following video will discuss a number of them and mention some potential solutions that you could try to solve them in just a few minutes, rather than filing a claim and waiting for days for the replacement to show up.

Dis/Reassembly of Your ProTuff Pole

 

Many pole malfunctions (and, especially, locking mechanism malfunctions) can be quickly solved with a quick disassembly and reassembly of the locking mechanism and/or pole. Believe it or not, it’s actually a pretty quick and simple process, and the video below shows exactly how it can be done.

It’s also worth pointing out that the video provides alot of commentary and explanation. So, feel free to speed up the playback on the video or skip portions that you don’t need. Essentially, the video will tell you how to separate the locking mechanism from the tubing, which allows you to then separate the inner and outer tubes.

Then, it will show how to slide the locking mechanism off of the pole (so that it could be replaced in one unit, if necessary). It will also show how to disassemble and reassemble the locking mechanism itself (since this can often-times restore function to a faulty mechanism).

Attaching Tools & Threaded Adapter Questions

The following video discusses our stainless steel threaded adapter, which some customers do not realize can be removed. It is intended to provide the option of attaching other, non-pool related tools such as dusters, squeegees, broom heads, etc. But, it must be removed in order to attach pool tools which do not connect via a threaded connection.

Please note that pool tools will attach to the pole in the obvious way, with a spring loaded v-clip attachment, where the v-clip “buttons” will pop into the eyelet holes at the end of the pole, in order to make a secure connection. Push in on those buttons and pull on the tool in order to separate the v-clip connection.

This is also how the threaded adapter attaches to the pole. You don’t “thread” the adapter to the pole. You attach it in the same way that your pool tools will attach, using the v-clip buttons to secure it in the eyelet holes. Then, you can screw any non-pool related tools directly to the threads on the threaded adapter to secure them to the pole. Remove the adapter in order to attach any pool related tools such as nets and brushes.

The video also discusses the situation where the handle of one of your pool tools possibly does not insert properly into the end of our pole, in which case you might need to submit a warranty claim in order to receive our free expansion adapter, which allows for the use of other, larger handled pool tools.

Filing a Warranty Claim

 

If you’ve walked through our troubleshooting guide and taken a look at our troubleshooting videos and you still can’t solve your problem, by all means, take a couple minutes to submit your warranty claim using the button below. It is a super quick, simple process that is, in the vast majority of cases, completely automated. You’ll likely have a new unit or part in your hands within a few days to a week, at no cost to you. Promise there will be no hoops to jump through.

File a warranty Claim↑