Most issues below are a quick fix — find yours and you’ll likely be back up and running in minutes. And if it turns out your tool can’t be fixed? You’re covered. We stand behind every ProTuff tool with our 490 Promise — filing a claim takes about a minute, and a replacement is on the way. No hoops, no hassle.

Brush Assembly and Disassembly

If you are having any troubles with the assembly or disassembly of your pool brush, the video below should provide everything you need to master the process. It’s actually quite simple, once you get the hang of it.

Broken, Worn, or Missing Parts

If your pool brush arrived to you with broken or missing parts, please be sure to file your warranty claim right away so that we can get a new brush or new part out to you right away. Similarly, if any portion of your brush is broken worn, or lost, please file a claim. We’ll get the part, or a new brush, shipped out to you right away. There will be no charge.

File a warranty Claim

 

My Brush Keeps “Skipping & Hopping”

In most cases, this is due to the “angle of attack”. If you adjust the angle of your bristles in relationship to the surface you are scrubbing, often you can alleviate this issue. For instance, if scrubbing the pool wall, if you hold the top of your pole further away from you (out over the pool), you’ll shift the pool brush bristles into a more perpendicular position with the wall, resulting in less “skipping” as you scrub.

If you cannot find a good angle to minimize the “skipping” action, and it makes using the brush too frustrating, you can always request a full refund of your purchase price, even if you are outside of Amazon’s standard return/refund window. Simply contact our customer service department by phone or electronic means, and we’ll issue a full refund. You will not be required to ship the brush back to us.

Remember that, if you receive a full refund of your purchase price, you will no longer be covered by our lifetime warranty.

Can’t “Quite” Connect Brush Handle to Pole

There is an isolated issue that seems to be affecting a small percentage of customers. It appears to be an issue related to the positioning of the eyelet holes at the end of their pool pole – the eyelet holes where the v-clip attachment “buttons” on their brush handle would pop into to secure the brush to the pole when the handle is inserted. Due to a manufacturing defect on our end, the v-clip buttons on our brush handle are positioned just slightly off from “ideal”. As a result, when the handle is pushed into the end of some pool poles, if the eyelet holes on the pole are just slightly further from the end of the pole, our v-clip buttons won’t quite reach the holes (the handle “bottoms out” and cannot be pushed in any further), so they can’t pop in to secure the brush.

Fortunately, this actually affects very few of our customers because most eyelet holes are close enough to the end of the pole (including on a ProTuff brand pole) that the v-clip buttons WILL reach the holes, and the brush handle can be successfully secured to the pole. For those that this is NOT the case, a simple warranty claim replacement handle will not help because we still have some stock of these handles with the slightly mis-placed v-clip buttons. If you receive another of the same, you’ll be in the same boat. 

Obviously, since this only affects a small number of users, it doesn’t make sense to throw away all of those handles, since, for most customers, they work just fine. So, we’ll just use up that inventory until there are no more “defective” handles left. But, for those few that have this problem, we need a solution. In these cases, we need to manually process your claim and send you a handle that we KNOW has the proper button placement to fix your issue.

As a result, resolution of this issue is not quite ‘automated’. You’ll need to speak directly with a customer service rep that can solve this specific problem, by shipping out one of these specialized handles from a specific inventory source. Rest assured, though, we’ll get you taken care of, and you’ll be up and running with a quality ProTuff brush as quickly as possible and at no cost to you.

Difficulty Pushing or Pulling the Brush

This is because the ProTuff brush is designed with a stiffer, more durable bristle. Although lesser quality bristles do sometimes make it easier to push and pull the brush along the bottom and sides of your pool, they also do not do a very good job of actually scrubbing away stains and residue. They also do not get down into any cracks and crevices very well, leaving behind much of what you’re trying to clean.

So, although it can sometimes take just a bit more strength or effort to push the ProTuff brush along your pool surface, you get much more scrubbing action with every stroke, meaning the job will be done much faster and with much better end result than with cheaper, more flexible, bristles on other brushes.

Please note, however, if this proves to be a real problem for you, we offer a no questions asked, 100% refund policy. If you ever decide you are unhappy with your pool brush (even beyond Amazon’s standard return/refund window), you can always request a refund directly from ProTuff, and you will not be required to ship the brush back to us. You will, of course, no longer be covered by our lifetime warranty, but if you’re not happy with your brush, we don’t want your money.

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