The 490 Promise Warranty
Unconditional, unlimited, lifetime (or 2-year) coverage on every ProTuff tool. If it fails, wears out, or breaks — we make it right. No receipts. No gotchas.
Unconditional. Unlimited. For Life.
However you use your tools, the 490 Promise has you covered — no matter what, no matter when.
Lifetime or 2-Year
Every tool carries a lifetime or 2-year warranty — with no conditions on replacement.
Free for Owners
Pool owners get unlimited, zero-cost replacements. Just register and file a claim.
50% for Pros
Pros buy parts direct at half price, anytime — and replace whole tools at 50% too.
Replace or Refund
Prefer your money back? Take a 100% refund instead of a replacement. Your call.
Owners & Pros
Coverage works a little differently depending on how you use your tools — here's exactly how.
Every Replacement Is Free
Bought ProTuff for your own pool? You're covered at zero cost, for the life of the tool.
- Unlimited, zero-cost part or tool replacements
- Covers normal wear, damage, and defects alike
- No receipts, no return shipping, no questions
- Or take a 100% refund instead — your choice
Half-Price Parts, No Claim Needed
Running a route is hard on gear. Pro coverage is built around the spare-parts economics of real commercial use.
- Buy any part direct at 50% off — no claim, anytime
- Full-tool warranty replacements at 50%, via a quick claim
- 30-day no-questions full refund/replace on commercial orders
- Keep spares on the truck at half retail
Getting a Replacement
Super simple, mostly automated, and built to get you back to the pool fast.
1. Register
Register your purchase once so coverage is on file. Takes a couple minutes.
2. File a Claim
Something break or wear out? Submit a quick claim — no receipts, no interrogation.
3. We Ship
We approve and ship your replacement part or tool, usually within days.
4. Back To Work
Swap it in minutes and get back on the job. That's it.
When you do file a claim, it's about a 2-minute process.
Full Warranty Terms
Everything the 490 Promise covers, in plain language.
What’s Covered
Everything. No limits, no conditions. Every ProTuff tool — and every replaceable part — is backed by our 490 Promise: an unconditional, no-questions-asked, unlimited free replacement (or 100% refund) for the life of the tool, or two full years on our value line. If it breaks, fails, tears, rips, wears out, or simply doesn’t meet your expectations, we make it right.
No returns are necessary — in fact, we won’t ask for them. We’ll simply send a replacement or refund your purchase in full.
Where the name comes from
“490” reflects Jesus’ answer to Peter in Matthew 18:21-22 — to forgive not seven times, but seventy times seven. It’s a biblical number of completion: forgiveness without limit. We named our guarantee after it on purpose. If you’d like the fuller story, read The 490 Promise.
For Pool Owners
ProTuff tools are built to withstand whatever you throw at them, and we’re confident you’ll be happy for years to come. But if your tool ever breaks, fails, tears, rips, or falls short, simply tell us. We’ll immediately send a free replacement part, replacement tool, or a full refund of your original purchase price — no shipping or handling cost to you.
Our Ultimate Series pro-grade tools carry a lifetime warranty for owners and pros alike, with free replacements for owners. Our value tools carry a 2-year warranty — and even those have no conditions on replacement. If you need it, you need it.
Just provide an original order ID proving ownership, and you’re eligible for a replacement or refund.
For Pool Pros & Commercial Use
Commercial use is a different animal, so pro coverage is built around the economics of keeping a route running:
- Parts, anytime, at 50% off. As a registered commercial customer, you can buy any replacement part direct at half price — no claim, no waiting. Keep spares on the truck and swap them the moment you need to.
- Full-tool warranty replacements at 50%. When a whole tool needs replacing under warranty, file a quick claim and replace it at 50% off, with no shipping or handling cost.
- 30-day refund window. Not happy with a commercial purchase for any reason? We’ll refund your full purchase price within 30 days of your order date — no questions asked — up to $500.
If you bought one of our pro-grade, lifetime-warranty tools, those 50% replacements are available for life. If you opted for a 2-year tool, your 50% replacements run for two full years.
490 Promise FAQ
Everything you buy from ProTuff — every tool and every replaceable part. Normal wear, accidental damage, and defects are all covered. There’s no fine-print carve-out. No matter what, no matter when.
No. Registering your purchase once puts your coverage on file. After that, a quick claim with your order ID is all it takes — no receipt hunting required.
Pool owners get unlimited, zero-cost replacements. Pool pros buy replacement parts direct at 50% off with no claim needed, replace whole tools under warranty at 50% via a quick claim, and get a 60-day no-questions refund window on commercial orders.
Most approved claims ship within a few days. The whole point is getting you back to the pool fast, so we keep the process automated and quick.
We're Here to Help
Our customer service team is always ready to help — before or after you buy.